Delivery Process and terms:
– Within Dhaka, our courier partner will deliver within 48 hours of order. Delivery time is 11am – 5pm. Delivery charge 50 tk within Dhaka.
– Customer can decide to return on SPOT only. No returns allowed once deliveryman leaves. So, please check and receive. 70 Tk return charge applicable if all items are returned. No other fees applicable if returned.
– In case of damaged item no return charges applicable.
– In case of multiple items, customer return can any of them without charge if one or more items are kept. Just pay prices for the items taken. Prices may be written separately on boxes.
– Kitty’s Collections will not send items for showcasing only as stocks are limited. Kitty’s Collection holds the right to send cash on delivery items if customer ID seems suspicious or fake.
– In case of pre-orders on premium items, we will import and complete tax clearances then deliver in 25 to 35 days. Customer need to pay 25% advance for pre-orders and can demand to take back if Kitty’s Collections fails to deliver within 35 days.
– For outside Dhaka city, Sundarban courier controls delivery and Kitt’y collection commits 72 hours delivery timeline. Advance bKash is needed with courier charge 100Tk. In case of failure of delivery Kitty’s will send cashback.